Terms of Service

01The service

TeleteQ provides cloud-based call handling for small and medium businesses, blending AI voice agents with human agents to answer inbound calls and make outbound calls on your behalf. No on-premise hardware or PBX is required.

02AI-assisted service

03Eligibility & accounts

You must be at least 18 years old and authorized to act on behalf of the business you're setting up an account for. You're responsible for keeping your account credentials secure and for all activity that happens under your account.

04Acceptable use

You agree not to use TeleteQ to:

• Place unsolicited or unlawful outbound calls, including in violation of telemarketing, robocall, or do-not-call regulations.
• Harass, defraud, or deceive callers or call recipients.
• Transmit malware, attempt to breach TeleteQ systems, or reverse-engineer the service.
• Use the service for any purpose that violates applicable law.

05Call recording & compliance

06Fees & billing

Pricing is quoted per account based on call volume and coverage needs, as described on our pricing page or in your quote. Fees are billed on the cycle agreed at signup and are non-refundable except where required by law. We'll notify you at least 30 days in advance of any pricing changes to an active plan. Late or failed payments may result in suspension of service until resolved.

07Third-party integrations

TeleteQ can connect to third-party CRM, helpdesk, calendar, and e-commerce tools you choose. Your use of those tools remains subject to their own terms, and TeleteQ isn't responsible for their availability or behavior.

08Availability & support

We aim for high service availability but don't guarantee the service will be uninterrupted or error-free. Planned maintenance windows will be communicated in advance where possible. Any specific uptime commitment applicable to your account will be set out in your order form or a separate service level agreement. Support is available at the contact below.

09Intellectual property

TeleteQ and its logo, product design, and underlying technology are the property of TeleteQ. You retain ownership of your own business data, call content, and any materials you provide us to configure your AI agent. You grant us a limited license to use that data solely to provide and improve the service to you.

10Indemnification

You agree to defend, indemnify, and hold TeleteQ harmless from claims, damages, and expenses (including reasonable legal fees) arising from: your use of the service in violation of these terms or applicable law; content or instructions you provide to configure your AI agent; and calls placed or received on your behalf where you failed to obtain required consent or comply with telemarketing, do-not-call, or recording laws.

11Disclaimers & limitation of liability

The service is provided "as is" and "as available." To the maximum extent permitted by law, TeleteQ disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the AI agent's responses will be error-free.

To the maximum extent permitted by law, TeleteQ will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost business, arising from your use of the service. TeleteQ's total liability for any claim arising from the service is limited to the fees you paid us in the three months before the claim arose. These limits apply even if a remedy fails its essential purpose, and don't apply to liability that can't be limited by law (such as gross negligence or willful misconduct, where applicable).

12Force majeure

Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including natural disasters, internet or telecommunications outages, acts of government, labor disputes, or failures of third-party providers we depend on to deliver the service.

13Termination

You may cancel your account at any time. We may suspend or terminate accounts that violate these terms or applicable law, with notice where reasonably possible. On termination, we'll handle your data as described in our Privacy Policy. Sections that by their nature should survive termination — including Indemnification, Disclaimers & Limitation of Liability, and Disputes & Governing Law — continue to apply after your account ends.

14Disputes & governing law

If a dispute arises, we ask that you first contact us at the email below so we can try to resolve it informally. These terms are governed by the laws of the jurisdiction in which TeleteQ is incorporated, without regard to conflict-of-law principles, and any dispute not resolved informally will be brought exclusively in the courts located in that jurisdiction. [Placeholder — specify jurisdiction, and whether disputes are subject to binding arbitration, once TeleteQ is incorporated and this is reviewed by counsel.]

15General provisions

• Entire agreement. These terms, together with your order form and our Privacy Policy, are the entire agreement between you and TeleteQ regarding the service.
• Severability. If any provision of these terms is found unenforceable, the rest remain in full effect.
• No waiver. Our failure to enforce a provision isn't a waiver of our right to do so later.
• Assignment. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Notices. We may send legal notices to the email address on your account; you may send them to the contact below.

16Changes to these terms

We may update these terms from time to time. We'll post changes here and update the effective date above; for material changes, we'll notify active customers by email.

17Contact us

Questions about these terms? Reach out and a real person will respond.